The depot repair was known to be a cheaper way for fixing device issues.Īfter that, my problem was fixed within 3 days and shipped right back to me with no charge on my side. The Apple customer relation person then ordered me a repair box to ship my laptop in for depot repair. Yet, the Apple Store did not agree to the decision, I had to pick up my laptop from the Apple Store and decline the repair first. I continued to reach out to customer relation, after an hour long heated discussion, she finally agreed to repair my display for free. Long story short, I too talked to a senior staff from the support team but got no help. I can't afford an expensive repair (new display) so if I'm safe keeping the lid closed, I'm planning to use it as a first I am sorry to see another same case, Apple Store again continued to ask its customer to pay for the repair even though it is very obvious that it is a defective component. So it must be something with a damaged display cable, right? Can it get worse than it already is, like damaging the logic board or something? It works perfectly with an external monitor. The issue starts at 60 degree with the shadows appearing and screen brightness being lowered until it goes black. One important thing to mention: when I open the lid until 60 degree there's no stage light issue, the display is clean, with no shadows. Sometimes it gets illuminated only If I move it back to 60 degrees and sometimes a little more than 90 degrees. Then if I move it back to 90 degrees it gets illuminated. Yesterday, I noticed that when I tilt the screen back beyond the 90 degree angle the screen goes black. I have a 2016 macbook touchbar 13" and one month after the 1 year warranty I noticed this "stage lights" issue.
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